Get in touch.
For feedback, help with the site, accessibility issues, or a concern about misuse.
Email support@imsorry.ca ↗Help us understand the issue
Tell us which feature or public page you used, what you expected, and what happened. Include your browser and device if the problem is technical. Please share only the details needed to explain the issue.
Report an unwanted card
Describe the concern in your own words. For a stored card, you can include its card ID: the 32 letters and numbers immediately after “#s.” in its link. Do not include the complete link, password, management link, or private photos. We do not need the reading key to identify a stored card.
We cannot read encrypted card content without its key or verify a sender’s identity. Do not send sensitive material to prove a report. Keep any evidence you need privately. Email is not monitored as an emergency service.
Lost links and passwords
We cannot recover a reading key, password, or management link. If you still have your management link, use it to edit or revoke your card. Revocation stops online access to stored cards; it cannot remove screenshots or copies someone already saved.
A retailer order
Retailers handle purchases, payment, shipping, returns, and their own gift cards. Contact the retailer directly about an order. If a recommendation is unavailable or misleading, let us know which public listing needs checking.